How do I start?
Categories or Suppliers
From the top left of your screen choose Categories or Suppliers. With the Categories tab selected, you can use the dropdown menu to pick in which category your item would most likely be found. You can only pick one category at a time. If you select the Suppliers tab, you can use the drop down menu to select any or all of the suppliers. The more suppliers you select, the longer it may take for results to be returned. In the search tab, type in the item you wish to purchase. The more specific, the better. Then click search. This will bring up a list of results.
Another option is to click on one of the categories on the left side of the page, then click the magnifying glass next to the category name. This will search all of the suppliers in that category. You can also search the suppliers individually by using the magnifying glass under their logo.
Clicking the globe icon under a supplier’s logo temporarily allows you to leave Express to search for items on a specific supplier’s website. You can search and create a cart on their site. When you are ready to bring the items back to Express, you check out (or punch out) from the supplier’s website and the items will be transferred to your cart in Express.
Adding Items to Cart
To add items to your cart, click the blue, Add to Cart button. This takes you to your cart where you can adjust the quantity or remove the item.
Sometimes I cannot adjust the quantity of items in my cart. What causes that?
If you punch out to an Express vendor and transfer items from their online store back into Express, you will not be able to adjust the quantity of those items. This happens because Express cannot verify if there are any price changes based upon quantity or shipping if there is a time delay between when you add the items to your cart and when you check out. If you need to adjust quantities, search for the item(s) again within Express and delete the duplicate items in your order.
Buying in bulk from Nasco?
Be sure to punchout to the eNasco store for your volume discounts to be applied. To punchout – Click the globe underneath the Nasco icon. This takes you to the eNasco store where you can search and add items to your cart. When you have your cart ready, click Secure Checkout, then on the shipping options click Continue to Payment & Review, review your items and then click Submit Cart and you’ll be back in Express to either keep shopping or checkout. To continue searching, click Back to Search Results on the top, right corner of the page, or continue searching from the top navigation bar. You can always click the Home button to return to the main page.
I stepped away from my computer and my login timed out, did I lose anything?
Express times out after 30 minutes of inactivity. It will warn you when your session is about to expire. Anything that you have placed in your shopping cart will be there when you return. If you were in the middle of any searches when you left, you will need to perform those searches again. If you were punched out to a supplier’s site, it will time out after 30 minutes of inactivity as well.
Why should I use a Shopping List?
To simplify your ordering process, we suggest creating Shopping Lists. Check the small gray box to the left of the item you wish to purchase and then select a Shopping List from the drop-down menu to the right of the Add to Cart button. Shopping lists will be saved until you choose to delete them. They store your frequently purchased items so the next time you need to order, you simply select the items from the shopping list instead of searching for them again. Your Shopping Lists are stored on the top upper right of your screen.
To save your shopping cart to a list, check the gray boxes next to the desired items and then click the Copy Selected button. Then you can choose to create a new shopping list or add the items to an existing shopping list.
Tip: Create the shopping lists within Express. Some suppliers allow you to punch out and create lists on their site. By creating it in Express you are assured no one can accidentally modify it.
Can an order be placed using a P-Card/Credit Card?
Yes, however, some of our suppliers do not accept certain credit cards. After you place an item into your shopping cart, a message will be displayed at the top of your cart indicating whether there is a restriction on placing an order with certain payment types. If a supplier doesn’t take your specific credit card type, you will need to separate the order and use different forms of payment.
Can I ship to multiple locations in a single order?
No. You can only designate a single ship-to location. If you need to ship to multiple locations you will need to place a separate order for each location.
Is there a minimum order?
This will vary by supplier. A warning message will appear in your shopping cart if any of the items’ suppliers have a minimum order amount to qualify for free shipping. Even though your cart total might be over the minimum order amount, only items from the same supplier are counted toward the minimum order total.
If it’s my first order from a specific vendor, what will happen?
This will depend on the vendor. A customer service representative might call or email requesting more information including the need to set up an account with the company and/or provide a copy of your tax exempt form.
Returns, exchanges, order cancellations and out of stock items?
Any returns, exchanges, or cancellations will be coordinated with the supplier and are subject to their terms. Contact your sales representative prior to placing the order to be sure you understand return or exchange terms. Out of stock items will be handled by the supplier.
An item I purchased on Express is under warranty. Whom should I contact for a repair?
Warranty claims are handled directly by the supplier who filled the order. For example, if you purchased an external hard drive from CDW-G, you should contact CDW-G directly for information on submitting a warranty claim and support.
How do I place a quote request?
To start a quote request, click on the Requests tab in the top navigation bar and then click New Request. Fill in the blanks by naming the request and setting a deadline for your quote. Next select the suppliers you would like to respond to your quote. Add the items to your quote request. You can describe the items or use the items’ names and part numbers. Other options include adding notes to the supplier or internal comments for your organization’s records. If you have more detailed information about what you are looking for, you can upload a pdf of any specifications you have. To send the order to the supplier, hit submit. The supplier will respond through Express, so watch your email for a notification that they have returned a quote. Another way to start a quote request is to search for an item and then check the box to the left of the item and change the drop-down menu to read New Request and then click the Add Items to: button. Then fill out the form.
How do I make Express a vendor in my SMART Finance System?
Click here for step-by-step guides to integrate Express and SMART.
How do I make Express a catalog in my Skyward Finance System?
Click here for a step-by-step guide to integrate Express and Skyward.
How do I change my password?
Click on My Profile, under your username in the top, right corner, next to the shopping cart. Click Change Password, the second option on the user info page. This takes you to a page where you can change your password by entering your current password and then entering your desired password. After you confirm your desired password, click Submit.